Refund policy

Return & Refund Policy

We want you to be happy with your Vaderon order. If something isn't right, we're here to help.

Returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email us at info@vaderon.co with your order number and a photo of the item. We'll send you return instructions. Items sent back without requesting a return first can't be accepted.

Damaged or wrong items

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos and we'll make it right at no cost to you.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Non-returnable items

We can't accept returns on items that have been used, washed, or damaged after delivery, or on gift cards and sale items marked final sale.

Order cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, as long as they haven't shipped. After that, please use the return process above.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.

Questions?

Email us at info@vaderon.co and we'll get back to you within 24–48 hours.